Twilio’s Next Generation Platform: The Infrastructure for All Conversations in the Agentic Age

The power of Twilio’s new platform has been available to private beta customers since January, 2026. Notable brands like Car Finance 247, Centrefield, and Constellation Dealerships have all seen immediate benefits as part of their initial implementation. Twilio partners – including Apply Digital, AWS, Blacc Spot, Ciptex, Zennify, and more – have participated in a robust private beta program and enablement, positioning themselves to bring these capabilities to customers from day one.

– Aniketh Parmar, Chief Technology Officer, Centrefield

– Tom Kharchi, Chief Revenue Officer, Ciptex

– Richard Pineault, Director of R&D, Constellation Dealerships

– Vivek Zaveri, CEO, Meera.ai

The Twilio platform will continue to expand capabilities to address evolving business challenges across authentication and identity verification, governance, and visibility. As agents become more autonomous and start to act and act on behalf of people and businesses, the Twilio-agnostic, extensible, and application-neutral platform will support businesses in all of their customer interactions – regardless of which model powers their agents or which systems initiate workflows.

said Paul Nashawaty, Senior Analyst, CUBE Research.

held May 6-7 in San Francisco, it brings together engineers, business leaders, innovators, and developers of all kinds from industry-leading companies for two days of networking and continuous learning on a variety of customer engagement topics.

This year’s keynote speakers include executives from leading companies such as Centerfield, Nestlé, Rivian, PGA of America, Stripe, and United Way. The conference will also feature appearances from former NASA engineer, YouTuber, and CrunchLabs founder Mark Rober, and Sierra AI Co-Founder and CEO, Bret Taylor.

Twilio SIGNAL will feature more than 50 breakout sessions and opportunities to connect with Twilio experts and customers. Keynotes will be available via live streaming and on demand following the event at signal.twilio.com.

(NYSE: TWLO) customer engagement infrastructure in the AI ​​era. By combining global connectivity, memory, and AI orchestration with identity, governance, and visualization, Twilio enables enterprises to deliver continuous, contextual, personal, and secure conversations across channels and participants—human or AI.

Across 180+ countries, hundreds of thousands of the most innovative companies—from Fortune 500 to startups—and millions of developers, rely on Twilio’s global platform across messaging, voice, email, and beyond, to power trusted customer experiences that deliver real results. For more information about Twilio visit www.twilio.com.

This press release contains forward-looking statements, including, but not limited to, statements regarding Twilio’s expectations for our SIGNAL conference, new product offerings and capabilities, platform expansion, and future product availability.

You should not rely on forward-looking statements as predictions of future events, the effect of which is subject to known and unknown risks, uncertainties, and other factors that could cause our actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including those described more fully in our most recent filings with the Securities and Exchange Commission.

Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made and we undertake no obligation to update any forward-looking statements, except as required by law.

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